Frequently Asked Questions
Everything you need to know about cleaner, safer indoor air.
What makes Jaspr different from standard air purifiers?
Unlike consumer-grade filters, Jaspr is a medical-grade air scrubber that uses a 3-stage filtration system including a HEPA H13 filter and activated carbon to remove 99.97% of particles as small as 0.1 microns.
How often do I need to replace the filters?
For optimal performance in a standard home environment, we recommend replacing your Jaspr filter every 6 to 12 months depending on air quality levels and usage.
What is your shipping policy?
We offer free standard shipping on all Jaspr units within the continental United States. Orders are typically processed within 1-2 business days.
Do you offer a trial period or warranty?
Yes, we offer a 30-day risk-free trial. If you aren't satisfied, you can return it for a full refund. Additionally, every Jaspr comes with a comprehensive 2-year manufacturer warranty.
Is the Jaspr air scrubber noisy?
Jaspr is designed for whisper-quiet operation. At its lowest setting, it is barely audible, making it perfect for bedrooms and nurseries, while the 'Turbo' mode provides rapid cleaning when needed.
Does Jaspr help with pet dander and odors?
Absolutely. The high-density activated carbon layer specifically targets Volatile Organic Compounds (VOCs) and household odors, while the HEPA filter captures pet hair and dander.