Returns & Exchanges
At Jaspr, we stand behind the quality of our air scrubbers and offer a 30-day risk-free trial to ensure you are completely satisfied with your home's air quality. If you are not satisfied with your purchase, you may return your unit for a full refund within 30 days of delivery.
Initiate Your Request
Contact our dedicated support team via email or our online portal with your order number to start the return process.
Receive Authorization
Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Pack Your Device
Carefully pack your Jaspr air scrubber in its original packaging, including all accessories and manuals, to ensure safe transit.
Refund Processing
After our warehouse inspects the returned unit, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing